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Technical Support

Frequently Asked Questions:

Q. How do I update my registration details including change of address?

A. Email your new details as well as your previous email and/or mobile phone number to our support email address. Providing your previous email and/or mobile address allows us to match your records so that we can update your details quickly and easily.



Q. Want to add another address or mobile phone number to your Elders Insurance Weather Alert account but you only have one email address?

A.Either open a free online email account with a provider such as Hotmail, Yahoo or Gmail and use that to register, or email support and we'll add the details for you.



Q. Have you registered with Elders Insurance Weather Alert but not received any welcome email or any expected alerts?

A. There may be a problem with your email address. Please email support with your mobile phone number and street address details and we'll investigate.



For urgent matters please phone 1300 703 017.

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